ButtonwoodBonsai.com

BUTTONWOOD BONSAI 

BRING NATURE INDOORS

FAQ

Frequently asked questions

Shipping Policy


We cannot ship to a FPO, APO, P.O. Box or to locations in Alaska, Virgin Islands, Puerto Rico, Hawaii or anywhere internationally. All Bonsai are shipped direct from the nursery. Most shipments of trees are released on Mondays and Tuesdays to avoid being held in transit over the weekends. If extreme weather is expected, we may delay shipping your Bonsai tree to guarantee a healthy arrival. In such a case we will contact you. We are shipping living trees and must be conscious of the temperature conditions to the delivery address, as well as, while in transit. We reserve the right to hold the tree(s) to guarantee a healthy delivery. We will hold your tree until it is safe to ship.




Return and Refund Policy


This is an expensive Bonsai. We have been watering, fertilizing, pruning, and weeding your tree for a long time. Once this tree leaves our nursery, all care is out of our control. You're purchase of this Bonsai confirms your responsibility of care for the tree. The buyer acknowledges and agrees that Buttonwood Bonsai LLC makes no warranties once the product leaves our nursery. These Bonsais are all unique one-of-a-kind. All trees are sold as is - as seen on website. This is an as-is sale. All Sales are considered final. No Refunds or exchanges will be offered at any time. Buttonwood Bonsai's LLC and Thomas Montelos assumes NO RESPONSIBILTY for the health and welfare of the Bonsai Tree (s) after they leave our nursery. Please contact us with any care questions and if you need more information. Call 1-305-252-3476 or email thomasmentelos3@gmail.com




Trees are sold AS-IS. No Returns. No Refunds.


These Bonsais are all unique one-of-a-kind. All trees are sold as is - as seen on website. This is an as-is sale. All Sales are considered final. No Refunds or exchanges will be offered at any time. Buttonwood Bonsai's LLC and Thomas Montelos assumes NO RESPONSIBILTY for the health and welfare of the Bonsai Tree (s) after they leave our nursery. Please contact us with any care questions and if you need more information. Call 1-305-252-3476 or email thomasmentelos3@gmail.com




Payments and Order Cancellations.


Payments should be made through our secured payment portal on the website. We use Pay Pal to collect all online payments. Confirmed orders that are paid for can only be cancelled within 24 hours of the online transactions. Your tree is sold AS-IS and is one of a kind. There are no refunds or returns. Orders will be processed within 24 hours. Your product will begin its journey to you within 24 hours of your order (unless weather conditions prevent this). Confirmed paid orders that are cancelled within 24 hours will be charged a 5% restocking fee of total purchase price. This 5% fee will be calculated from the tree purchase price and deducted from your refund. Credit card disputes must be handled by the purchaser. We reserve the right to refuse and order cancellation even within the 24 hour period. We also reserve the right to refuse shipment of any confirmed order and provide a full refund if your order is denied.





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